Terms and Conditions

Welcome to https://bombayjewelleryhp.in.

This website is owned and operated by Bombay Jewellery and Cosmetics, a proprietorship business operating under the customer-facing brand Bombay Jewellery.

These Terms and Conditions govern your access to the website and your purchase or use of our products and services. Please read them carefully before creating an account, placing an order or using the website.

1. Business Information

Legal business name: Bombay Jewellery and Cosmetics
Brand name: Bombay Jewellery
Proprietor: Mr. Vikas Gupta
Legal structure: Proprietorship
GSTIN: 02DJAPG5753C1ZT
Registered address: 1st Floor, Kamaksha Komplex, Cinema Chowk, Bhojpur, Sundernagar, Mandi, Himachal Pradesh – 175002
Website: https://bombayjewelleryhp.in
Customer-care email: vikasgupta@bombayjewelleryhp.in
Customer-care phone/WhatsApp: +91 78278 00726

2. Acceptance of These Terms

By creating an account, placing an order, selecting an acceptance checkbox or otherwise using a transactional feature of the website, you confirm that:

• You have read and understood these Terms;
• You agree to comply with these Terms;
• The information supplied by you is accurate;
• You are legally capable of entering into the transaction; and
• You have reviewed the applicable product details and policies.

Mere browsing does not waive any statutory right or automatically create a purchase contract.

If you do not agree with these Terms, you should not place an order or use the website’s transactional services.

3. Related Policies

These Terms should be read together with our:

• Grievance Redressal Policy;
• Privacy Policy;
• Product Disclaimer;
• Return, Exchange and Refund Policy;
• Shipping and Delivery Policy;
• Cancellation Policy;
• Lifetime 50% Exchange Policy;
• Seven-Day Product Guarantee Policy; and
• Cookie Policy.

Where a product-specific condition differs from a general policy, the clearly disclosed product-specific condition will apply, subject to mandatory law.

4. Customer Eligibility

You must be at least 18 years old and legally competent to place an order independently.

A person under 18 may browse the website only under the supervision of a parent or legal guardian. Any purchase intended for a minor must be placed and accepted by the parent or legal guardian.

By placing an order, you represent that you meet these requirements or are acting under lawful parental or guardian supervision.

5. Customer Accounts and Guest Checkout

Customers may be able to purchase through:

• A registered customer account; or
• Guest checkout.

You are responsible for:

• Providing accurate information;
• Maintaining the confidentiality of your login details;
• Restricting access to your account and device;
• Keeping saved addresses and contact details current; and
• Promptly reporting suspected unauthorized account activity.

We may suspend or restrict an account where reasonably necessary to investigate fraud, unauthorized access, abuse or a violation of these Terms.

6. Nature of Our Products

Unless a product page expressly states otherwise, our products are artificial, imitation, fashion or gold-plated jewellery.

They are not:

• Solid gold;
• Investment gold;
• Precious-metal bullion;
• Natural diamond jewellery;
• Financial products; or
• Investment assets.

Terms such as “gold finish,” “gold-plated,” “diamond look,” “AD stones,” “ruby colour,” “pearl,” “Kundan look,” “premium,” “royal” or “high-class” may describe the product’s appearance, plating, style, colour or decorative components.

They do not represent precious-metal or natural-gemstone content unless the relevant product listing expressly and accurately states otherwise.

7. Product Information

We make reasonable efforts to provide accurate:

• Product descriptions;
• Materials and finishes;
• Prices;
• Dimensions;
• Sizes;
• Images;
• Availability;
• Care instructions;
• Guarantee information; and
• Exchange eligibility.

Customers must review the complete product page before ordering.

Minor variations may occur because of:

• Lighting;
• Photography;
• Screen settings;
• Manual measurement;
• Handmade finishing;
• Manufacturing tolerances;
• Stone or bead placement; and
• Batch differences.

A minor variation that does not materially alter the product will not ordinarily constitute a defect.

8. Lifestyle and AI-Assisted Images

Some lifestyle or promotional images may be digitally enhanced or created using artificial-intelligence tools.

Such images may demonstrate styling, scale, occasion or presentation. Customers should rely primarily on:

• Original product-only photographs;
• Written specifications;
• Dimensions;
• Materials; and
• Product descriptions

when evaluating the actual product.

We will endeavour not to use an illustrative image in a manner that materially misrepresents the jewellery being sold.

9. Product Availability

Products and variations remain subject to availability.

Adding a product to the shopping cart does not reserve it. Availability is confirmed only when the order is accepted for fulfilment.

If an ordered product becomes unavailable, we may:

• Contact the customer;
• Offer a suitable alternative;
• Remove the unavailable item with the customer’s agreement; or
• Cancel the affected item and refund its eligible prepaid value.

A customer is not required to accept a materially different substitute.

10. Placing an Order

When placing an order, the customer must provide complete and accurate:

• Name;
• Phone number;
• Email address;
• Billing address;
• Delivery address;
• PIN code;
• Product selection;
• Size or variation;
• Customization instructions; and
• Payment information.

The customer must review the order before submitting it.

An automated order acknowledgement confirms receipt of the order request. It does not necessarily mean that the order has been finally accepted or dispatched.

11. Order Acceptance

An order is accepted for fulfilment after applicable checks, which may include:

• Product availability;
• Payment confirmation;
• COD verification;
• Address verification;
• Customization feasibility;
• Fraud-prevention checks; and
• Compliance with these Terms.

We may contact the customer for clarification or verification before accepting or dispatching an order.

12. Prices and GST

Product prices will be displayed in Indian rupees.

Unless stated otherwise, the displayed retail price includes applicable GST. The invoice will contain the relevant tax information as required by law.

The customer will be shown the payable amount before completing checkout, including any applicable:

• Product price;
• GST;
• COD charge;
• Customization charge;
• Gift-wrapping charge; or
• Other disclosed fee.

We will not impose a hidden mandatory charge after the order is placed.

13. Pricing and Technical Errors

We make reasonable efforts to maintain accurate prices and product information.

If an obvious pricing, stock, discount or technical error affects an order, we may contact the customer before fulfilment and offer the option to:

• Continue at the correct disclosed price;
• Select another product; or
• Cancel the affected item and receive an eligible refund.

The customer will not be required to accept an undisclosed price or materially different product.

14. Payments

Payments may be processed through Razorpay or another payment method displayed at checkout.

Available methods may include:

• UPI;
• Debit or credit card;
• Net banking;
• Supported wallet;
• Cash on Delivery; or
• Another method displayed at checkout.

Payment availability may depend on the order, location, product and service provider.

We do not require customers to disclose their OTP, UPI PIN, card PIN, CVV or internet-banking password through telephone, email or WhatsApp.

15. Failed or Pending Payments

If payment fails but money is debited, the transaction may require verification by Razorpay, the issuing bank, UPI provider or card network.

A failed or pending payment does not automatically confirm an order.

Customers should retain their transaction reference and contact us if the payment status is not updated within a reasonable period.

16. Cash on Delivery

COD is available for eligible orders at serviceable PIN codes.

COD availability may depend on:

• Courier serviceability;
• Order value;
• Product type;
• Verification;
• Previous delivery history; and
• Fraud-prevention checks.

Any applicable COD charge will be displayed before checkout.

We may verify a COD order through telephone, SMS, email or WhatsApp. An unverified, duplicate or suspicious COD order may be held or cancelled.

17. Free Shipping

We provide free standard shipping for eligible website orders delivered within India.

Free standard shipping does not include:

• COD charges;
• Express or special delivery;
• Customer-caused re-delivery;
• Return-to-origin charges;
• Return shipping for an eligible size issue;
• Transportation for the Lifetime 50% Exchange Programme; or
• Other separately disclosed services.

Delivery remains subject to courier serviceability.

18. Delivery

Orders are ordinarily expected to be delivered within 2–7 business days, subject to processing, product availability, location and courier operations.

Delivery times are estimates unless a specific delivery commitment is expressly confirmed in writing.

Customers purchasing for a fixed event should order sufficiently in advance.

Orders may be delivered through DTDC or another suitable courier provider.

19. Customer Delivery Responsibilities

Customers must provide a correct and complete delivery address and remain available for courier communication.

A parcel may be delivered to the customer or an authorized person reasonably available at the address, including a family member, employee, reception desk or security personnel.

Customers should provide a delivery OTP only when the parcel is physically available for delivery.

20. Cancellation

An order may be cancelled only before dispatch, subject to our Cancellation Policy.

Once dispatched, the order cannot be cancelled as a pre-dispatch cancellation.

If an eligible prepaid order is cancelled before dispatch:

• The approved amount will be refunded to the original payment method;
• No payment-gateway charge will be deducted; and
• The refund will ordinarily be initiated within 5–7 business days after approval.

21. Customized and Personalized Products

We sell customized and personalized jewellery.

A customized product may include a product created or altered according to the customer’s size, name, design, colour, length, measurement or other individual instruction.

Such an order is generally:

• Non-cancellable after customization work begins; and
• Non-returnable after delivery.

An appropriate remedy may still apply where the product is damaged, defective, incorrectly supplied or materially different from the approved specifications.

The customer is responsible for checking customization details before approval.

22. Refused and Undelivered Orders

Refusing a dispatched shipment is not treated as a valid pre-dispatch cancellation.

If an order is returned because of customer refusal, non-availability, an incorrect address, unanswered calls or another customer-caused delivery failure, the customer may be required to pay:

• Original COD charges;
• Return-to-origin charges;
• New shipping charges; and
• The product value in advance

before the order is dispatched again.

We may require repeated COD orders to be prepaid.

23. Returns

An eligible return request must be submitted within 48 hours after delivery.

Returns are limited to eligible circumstances such as:

• Product damaged during transit;
• Defective product;
• Incorrect product;
• Missing product or component;
• Product materially different from its listing; or
• An eligible size-related issue.

We do not ordinarily accept returns merely because the customer:

• Changes their mind;
• Does not like the product;
• No longer needs it; or
• Finds that it does not match an outfit.

Nothing in this provision limits a mandatory consumer remedy.

24. Return Conditions

An eligible returned product must ordinarily be:

• Unused;
• Unworn;
• Unaltered;
• Undamaged by the customer;
• Free from stains, perfume, makeup and signs of use;
• Accompanied by the invoice;
• Returned with the original tag attached;
• Returned in its original packaging; and
• Returned with all components and accessories.

Final eligibility is determined after inspection.

25. Size-Related Returns

An eligible size-related return may be considered where:

• The product remains unused and unworn;
• The original tag remains attached;
• The packaging is intact;
• The requested replacement size is available; and
• The customer follows the return process.

If the customer selected the incorrect size, the customer must pay the applicable return and re-delivery costs.

If we supplied a size different from the confirmed order, we will bear reasonable return and replacement shipping costs.

26. Earrings and Hygiene

Earrings are generally non-returnable for health and hygiene reasons.

An exception may apply where the earrings are:

• Damaged on delivery;
• Defective;
• Incorrectly supplied;
• Materially different from their listing; or
• Subject to another mandatory remedy.

27. Sale and Discounted Products

Sale, discounted and clearance products are generally non-returnable.

An appropriate remedy may still apply where such a product is:

• Damaged;
• Defective;
• Incorrectly supplied;
• Materially different from its listing; or
• Subject to a mandatory consumer remedy.

28. Evidence for Delivery Claims

For damaged, missing or incorrect-product claims, customers should provide a clear and continuous parcel-opening video beginning before the outer package is opened.

Customers should also preserve:

• Outer packaging;
• Shipping label;
• Product packaging;
• Invoice;
• Received products; and
• All included components.

The unboxing video is preferred primary evidence, but each complaint will be assessed on its facts and available evidence. This requirement does not remove a mandatory consumer remedy.

29. Return Shipping

Bombay Jewellery and Cosmetics will bear reasonable return-shipping costs where the verified problem was caused by us, including:

• Damaged product;
• Defective product;
• Incorrect product; or
• Product materially different from its listing.

The customer will pay applicable return or re-delivery costs for a size-selection issue caused by the customer.

30. Refunds

After an eligible returned product passes inspection, an approved refund will ordinarily be initiated within 5–7 business days.

Refunds will be issued only to the original payment method.

Additional time required for the amount to appear may depend on Razorpay, the issuing bank, UPI provider or card network.

31. Seven-Day Product Guarantee

A seven-day guarantee applies only to products whose product page or invoice expressly states “Guaranteed.”

Subject to inspection and the detailed Guarantee Policy, it may cover:

• Colour or plating defects;
• Manufacturing defects;
• Stone-setting defects; and
• Breakage caused directly by a manufacturing defect.

It does not ordinarily cover:

• Normal wear;
• Accidental damage;
• Customer-caused breakage;
• Scratches or bending;
• Exposure to water, sweat, perfume or chemicals;
• Improper storage;
• Unauthorized alteration; or
• Failure to follow care instructions.

32. Lifetime 50% Exchange Programme

The Lifetime 50% Exchange Programme applies only to products whose product page or invoice expressly states that they are eligible.

Subject to the detailed Lifetime 50% Exchange Policy:

• The original invoice or a readable photograph/digital copy is compulsory;
• The old product must be physically returned and inspected;
• The exchange benefit may be used once per eligible product;
• A new product must be purchased from the same category;
• The customer must pay all transportation charges;
• No cash refund is provided; and
• The benefit does not constitute a warranty, investment or precious-metal valuation.

The exchange value is calculated as 50% of the original taxable product value after excluding GST.

The approved value is adjusted only against the eligible new purchase.

33. Product Care

To help preserve jewellery:

• Keep it away from water and moisture;
• Remove it before bathing, swimming or exercising;
• Avoid contact with perfume, cosmetics, lotion and sanitizer;
• Protect it from sweat and chemicals;
• Do not bend, pull or drop it;
• Wipe it with a clean, soft and dry cloth; and
• Store each product separately in a dry pouch or box.

Product longevity depends on usage, skin chemistry, climate and care.

34. Skin Sensitivity

Individual sensitivity to metals and plated materials varies.

We do not represent that every product is hypoallergenic unless the product page expressly states so.

Customers with known sensitivities should review available material information before use. Stop wearing the product if irritation occurs and seek appropriate medical advice where necessary.

35. Reviews, Photographs and Videos

Customers may voluntarily submit reviews, photographs or videos.

We will publish an identifiable customer photograph or video for promotional use only after obtaining appropriate permission.

Submitted content must not:

• Infringe another person’s rights;
• Contain unlawful or abusive material;
• Mislead other customers;
• Include confidential information; or
• Be fabricated.

We may moderate content for legality, privacy, relevance and authenticity. Genuine criticism will not be removed merely because it is negative.

36. Marketing Communications

Promotional emails, SMS or WhatsApp communications will be sent only where the customer has opted in or otherwise provided valid consent.

Customers may withdraw marketing consent using:

• An unsubscribe facility;
• An opt-out reply;
• Customer-care contact; or
• Email to vikasgupta@bombayjewelleryhp.in.

Opting out of marketing will not stop essential order, payment, delivery, refund or customer-service messages.

37. Privacy and Cookies

Personal information will be handled according to our Privacy Policy and applicable Indian law.

The website may use essential, analytical and advertising cookies or similar technologies, including Google Analytics and Meta Pixel.

Where required, non-essential technologies will be used according to the customer’s consent choices.

38. Intellectual Property

Unless otherwise stated, the website’s original:

• Brand elements;
• Logo;
• Product descriptions;
• Graphics;
• Photographs;
• Videos;
• Page designs;
• Written content; and
• Promotional materials

are owned by, licensed to or lawfully used by Bombay Jewellery and Cosmetics.

Customers may use the website for personal shopping purposes. Content may not be copied, reproduced, sold, commercially exploited or falsely represented as belonging to another business without authorization.

39. Permitted Website Use

Customers must not:

• Use the website unlawfully;
• Attempt unauthorized access;
• Introduce malware or harmful code;
• Interfere with website security;
• Scrape or extract content commercially without permission;
• Submit fraudulent orders;
• Use false identities or payment details;
• Abuse COD, cancellation, return or exchange facilities;
• Upload unlawful content; or
• Violate another person’s intellectual-property or privacy rights.

We may take proportionate action against suspected misuse, subject to applicable law.

40. Third-Party Services and Links

The website may use or link to independent services including:

• Razorpay;
• Banks and UPI providers;
• DTDC and other couriers;
• WordPress or hosting services;
• Google Analytics;
• Meta services; and
• Social-media platforms.

Those providers may apply their own terms and privacy practices.

Nothing in this clause removes our responsibility to select and use service providers appropriately or provide a remedy where required by law.

41. Fraud Prevention

We may verify, suspend or cancel an order where there are reasonable grounds to suspect:

• Unauthorized payment;
• False information;
• Duplicate or fabricated claims;
• Invoice alteration;
• Product substitution;
• Intentional product damage;
• Repeated COD refusal; or
• Abuse of promotional or exchange benefits.

A genuine complaint will not be rejected merely because it criticizes the business.

42. Limitation of Liability

To the maximum extent permitted by law, Bombay Jewellery and Cosmetics will not be responsible for indirect or consequential loss that was not reasonably foreseeable when the transaction was formed.

However, nothing in these Terms excludes or limits liability for:

• Fraud;
• Wilful misconduct;
• Defective or falsely described products;
• Breach of mandatory consumer rights;
• Unauthorized limitation of statutory remedies; or
• Liability that cannot legally be excluded.

43. Force Majeure

We will not be treated as breaching these Terms solely because performance is prevented or materially delayed by circumstances beyond reasonable control, including:

• Natural disaster;
• Flood, landslide or severe weather;
• Fire;
• Epidemic;
• Government restriction;
• Strike;
• Civil disturbance;
• Transport disruption;
• Courier interruption;
• Power or internet failure; or
• Another comparable event.

Where fulfilment becomes impossible, we will take reasonable steps to inform the customer and provide any remedy required by law.

44. Complaints and Grievances

Customers should first contact customer care with:

• Name;
• Order number;
• Contact details;
• Description of the issue; and
• Relevant supporting evidence.

Customer care:
vikasgupta@bombayjewelleryhp.in
+91 78278 00726

For formal escalation:

Grievance Officer: Mrs. Minkal Gupta
Email: minkalg04@gmail.com
Phone: +91 90150 00814
Address: 1st Floor, Kamaksha Komplex, Cinema Chowk, Bhojpur, Sundernagar, Mandi, Himachal Pradesh – 175002

The complaint will be handled according to our Grievance Redressal Policy and applicable law.

45. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to the mandatory jurisdiction of a Consumer Commission, court, regulator or other competent authority, disputes will be subject to competent courts at Sundernagar, Himachal Pradesh.

Nothing in this clause prevents a consumer from approaching an authority having jurisdiction under applicable consumer-protection law.

46. Severability

If a provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to operate to the extent legally possible.

An invalid provision will be interpreted or limited only to the minimum extent necessary to comply with applicable law.

47. No Waiver

A delay or failure by either party to enforce a right does not automatically waive that right.

Any waiver must be clear and apply only to the specific matter for which it was given.

48. Changes to These Terms

We may update these Terms to reflect legal, regulatory, technical or operational changes.

The revised version will be published with an updated revision date. Changes will apply prospectively and will not unfairly remove rights already accrued under an accepted order.

Customers should review the version applicable when placing an order.

49. Contact Us

For questions about these Terms, contact:

Bombay Jewellery and Cosmetics
Proprietor: Mr. Vikas Gupta
GSTIN: 02DJAPG5753C1ZT
Address: 1st Floor, Kamaksha Komplex, Cinema Chowk, Bhojpur, Sundernagar, Mandi, Himachal Pradesh – 175002
Website: https://bombayjewelleryhp.in
Email: vikasgupta@bombayjewelleryhp.in
Phone/WhatsApp: +91 78278 00726