This Seven-Day Product Guarantee Policy explains the limited guarantee available on selected products purchased from Bombay Jewellery and Cosmetics through https://bombayjewelleryhp.in.
The guarantee applies only where the individual product page or original legal invoice expressly states that the product is “Guaranteed” or carries a “Seven-Day Guarantee.”
1. Eligible Products
A product qualifies only when the guarantee is expressly mentioned on:
- Its product page;
- Its original legal invoice; or
- Another official written document issued by Bombay Jewellery and Cosmetics.
A product does not become guaranteed merely because:
- Another similar product is guaranteed;
- A general advertisement mentions guaranteed jewellery;
- Another product in the same category qualifies; or
- The customer previously purchased a guaranteed product.
Where eligibility is unclear, we will verify the invoice and product against our business records.
2. Guarantee Period
The guarantee begins on the date the product is delivered.
A claim must be submitted within seven calendar days after delivery.
For example, if the product is delivered on 1 October, the claim should be submitted no later than 8 October, subject to the recorded delivery time and applicable law.
The courier’s delivery record, delivery OTP, tracking status or other reasonable evidence may be used to determine the delivery date.
3. Nature of the Guarantee
The Seven-Day Product Guarantee is a limited product guarantee.
It is not:
- A lifetime warranty;
- A permanent colour guarantee;
- A return for change of mind;
- A satisfaction guarantee;
- An unconditional refund promise;
- An insurance policy; or
- A guarantee against all forms of damage.
The guarantee applies only to verified covered defects arising during the guarantee period.
4. Covered Defects
Subject to inspection and all conditions in this Policy, the guarantee may cover:
- Abnormal colour or plating defects arising within the guarantee period;
- Manufacturing defects;
- Stone-setting defects;
- Stones becoming loose because of a manufacturing defect; and
- Breakage caused directly by a manufacturing or assembly defect.
The customer must demonstrate that the problem was not caused by misuse, accident or failure to follow product-care instructions.
5. Colour and Plating Claims
A colour or plating claim may be covered where:
- The change occurs within seven days after delivery;
- The product was used normally;
- Care instructions were followed;
- The product was not exposed to water, sweat or chemicals;
- The change is abnormal and material; and
- Inspection confirms a plating or manufacturing defect.
Minor tonal differences caused by lighting, screen settings, reflections or batch variations do not ordinarily constitute a colour defect.
Artificial and gold-plated jewellery may naturally experience gradual wear over time. The seven-day guarantee does not represent that plating will remain unchanged permanently.
6. Manufacturing Defects
A manufacturing defect may include a verified problem with:
- Clasp;
- Lock;
- Joint;
- Hook;
- Chain connection;
- Product assembly;
- Soldering;
- Setting; or
- Another structural component.
A problem caused by pulling, bending, dropping, impact or improper use is not a manufacturing defect.
7. Stone-Setting Defects
A stone-setting claim may be covered where a stone becomes loose or falls out because it was improperly set during manufacturing.
The guarantee does not ordinarily cover stones lost because of:
- Impact;
- Pulling;
- Friction;
- Rough handling;
- Water exposure;
- Chemical exposure;
- Unauthorized repair; or
- Continued use after a stone became loose.
The customer should stop using the product immediately after noticing a loose stone.
8. Breakage Claims
Breakage is covered only where inspection confirms that it resulted directly from a manufacturing or assembly defect.
The guarantee does not ordinarily cover breakage caused by:
- Dropping;
- Impact;
- Pulling;
- Twisting;
- Bending;
- Crushing;
- Incorrect fitting;
- Forced opening or closing;
- Improper storage;
- Accidental damage; or
- Customer handling.
9. Exclusions
The Seven-Day Product Guarantee does not ordinarily cover:
- Normal wear and tear;
- Gradual fading or tarnishing;
- Minor scratches;
- Customer-caused breakage;
- Accidental damage;
- Bending or pulling;
- Impact or crushing;
- Water exposure;
- Sweat exposure;
- Perfume or deodorant exposure;
- Cosmetics, lotion or sanitizer;
- Soap, cleaning liquid or chemicals;
- Improper storage;
- Loss or theft;
- Missing product after delivery;
- Missing components resulting from use;
- Skin reaction or individual allergy;
- Incorrect size selected by the customer;
- Change of mind;
- Dislike of the product;
- Unauthorized repair;
- Product modification;
- Deliberate damage; or
- Failure to follow care instructions.
Nothing in these exclusions removes a mandatory consumer remedy.
10. Product Care Requirements
To maintain eligibility and protect the product, customers should:
- Keep jewellery away from water and moisture;
- Remove it before bathing or swimming;
- Remove it before exercising or sleeping;
- Avoid sweat, perfume and deodorant;
- Avoid cosmetics, lotion and sanitizer;
- Avoid soap and cleaning chemicals;
- Do not pull, twist, bend or drop it;
- Wipe it with a soft, clean and dry cloth;
- Store it separately in a dry pouch or box; and
- Keep it away from direct sunlight and excessive humidity.
Product longevity depends on frequency of use, skin chemistry, climate and care.
11. Invoice Requirement
The customer should provide:
- Original legal invoice; or
- Clear, readable photograph or digital copy of the invoice.
The invoice should allow us to verify:
- Product identity;
- Purchase date;
- Delivery details;
- Guarantee eligibility; and
- Product value.
We may verify the invoice against our internal records.
12. How to Submit a Guarantee Claim
A guarantee claim may be submitted through:
Email: vikasgupta@bombayjewelleryhp.in
Phone/WhatsApp: +91 78278 00726
The claim should include:
- Customer’s full name;
- Order number;
- Invoice number;
- Registered phone number or email;
- Product name;
- Delivery date;
- Date the problem was discovered;
- Description of the defect;
- Clear photographs;
- Clear video showing the problem, where useful;
- Invoice copy; and
- Preferred resolution.
Submitting a claim does not automatically approve it.
13. Customer’s Duty After Discovering a Defect
After discovering a possible defect, the customer should:
- Stop using the product;
- Avoid attempting repair;
- Keep all components;
- Preserve the product’s condition;
- Take clear photographs or video;
- Retain packaging and invoice; and
- Contact us within the guarantee period.
Continued use after discovering a defect may worsen the damage and affect inspection.
14. Preliminary Review
After receiving a claim, we may:
- Confirm eligibility;
- Request additional photographs or video;
- Review the invoice;
- Review the product listing;
- Ask how the product was used and stored;
- Arrange reverse pickup;
- Request physical inspection; or
- Explain why the claim appears outside the guarantee.
Any preliminary response is subject to physical inspection where required.
15. Physical Inspection
We may require the product to be returned for inspection.
Inspection may examine:
- Product identity;
- Guarantee eligibility;
- Nature of the defect;
- Signs of use;
- Care-related damage;
- Impact or accidental damage;
- Unauthorized repair;
- Missing components; and
- Consistency with the evidence submitted.
Final approval will be based on the inspection findings and applicable law.
16. Available Remedies
If the claim is approved, we may provide an appropriate remedy such as:
- Repair;
- Replacement of the defective component;
- Replacement of the product;
- Exchange for an equivalent available product;
- Refund to the original payment method; or
- Another remedy accepted by the customer.
The appropriate remedy will depend on:
- Nature of the defect;
- Repair feasibility;
- Product availability;
- Product value;
- Customer’s legal entitlement; and
- Other relevant circumstances.
We will not require the customer to accept a materially different substitute.
17. Repair
Where repair is appropriate:
- The product may be repaired without additional product charges;
- The repaired product will be returned after completion;
- Repair time will depend on parts and technical requirements; and
- Any material delay will be communicated.
A repair will not extend the guarantee indefinitely unless expressly confirmed.
18. Replacement
Where replacement is approved, it may be made with:
- The same product;
- The same design in an available variation;
- An equivalent product accepted by the customer; or
- Another mutually agreed product.
Replacement remains subject to availability.
If the same product is unavailable, the customer may be offered another appropriate remedy.
19. Refund
Where an eligible refund is approved, it will ordinarily be initiated within 5–7 business days after:
- The product is received;
- Inspection is completed; and
- The claim is approved.
The refund will be issued to the original payment method wherever technically possible.
Where the original method cannot accept a reversal, including certain COD transactions, we will contact the customer regarding a secure and lawful alternative.
Additional settlement time may be required by Razorpay, the issuing bank, UPI provider or card network.
20. Shipping Costs for Approved Claims
Bombay Jewellery and Cosmetics will bear reasonable return and replacement shipping costs where a covered defect is verified.
Where reverse pickup is unavailable, the customer should obtain written approval before independently sending the product.
Unauthorized or excessive courier expenses may not be reimbursed.
21. Rejected Claims and Return Delivery
If inspection confirms that the problem resulted from misuse, accidental damage, improper care or another excluded reason, the guarantee claim may be rejected.
If the customer wants the rejected product returned, applicable delivery charges may be payable after being communicated.
The customer may ask for an explanation of the decision or raise a grievance.
22. Earrings
Guaranteed earrings may still qualify for a remedy where a covered defect is verified.
The hygiene-based return restriction does not prevent a legitimate defect claim.
However, a non-defective pair of earrings cannot be returned merely because it has been tried, worn or is no longer wanted.
23. Customized Products
A customized or personalized product may qualify where it carries the Seven-Day Guarantee and has a verified covered defect.
Customization does not remove responsibility for:
- Manufacturing defects;
- Incorrect customization;
- Product materially different from approved specifications; or
- Another mandatory remedy.
A customer-approved design preference is not itself a defect.
24. Sale and Discounted Products
A sale, discounted or clearance product may qualify only where its product page or invoice expressly states that it carries the Seven-Day Guarantee.
The guarantee will not be denied solely because the product was purchased at a discount.
25. Relationship With the 48-Hour Return Policy
The initial 48-hour Return, Exchange and Refund Policy applies to matters such as:
- Transit damage;
- Incorrect product;
- Missing product;
- Material misdescription; and
- An eligible size issue.
The Seven-Day Product Guarantee applies separately to expressly guaranteed products and covered defects discovered within seven days.
Customers should report every problem as soon as it is discovered.
26. Relationship With Lifetime 50% Exchange
The Seven-Day Product Guarantee and Lifetime 50% Exchange Programme are separate benefits.
The guarantee addresses eligible defects during the first seven days.
The Lifetime 50% Exchange Programme permits an eligible old product to be exchanged toward a new same-category purchase under separate conditions.
The Lifetime Exchange Programme is not a substitute for a valid guarantee claim.
27. No Permanent Performance Promise
The Seven-Day Product Guarantee does not represent that artificial or gold-plated jewellery will:
- Never fade;
- Never tarnish;
- Never scratch;
- Never lose a stone;
- Be waterproof;
- Be sweat-proof;
- Remain permanently unchanged; or
- Last for a specific period beyond the guarantee.
Any broader product claim applies only where expressly provided in writing.
28. Fraud and Misuse
We may reject a claim where there is reasonable evidence that:
- The product was substituted;
- The invoice was altered or fabricated;
- The product was deliberately damaged;
- Components were removed;
- Evidence was edited or fabricated;
- The same claim was previously resolved; or
- The guarantee process was otherwise misused.
A genuine claim will not be rejected merely because the customer expresses dissatisfaction.
29. Consumer Rights
This limited guarantee is an additional commercial benefit.
Nothing in this Policy excludes, limits or replaces a consumer right or remedy that cannot legally be excluded under Indian law.
A guarantee exclusion will not remove our responsibility for a defective, falsely described or incorrectly supplied product where a mandatory remedy applies.
30. Policy Changes
We may update this Policy to reflect operational, product, legal or regulatory changes.
The revised version will be published with an updated date. Changes will apply prospectively and will not unfairly affect a guarantee claim already submitted and accepted for investigation.
31. Contact Details
Bombay Jewellery and Cosmetics
Brand: Bombay Jewellery
Proprietor: Mr. Vikas Gupta
GSTIN: 02DJAPG5753C1ZT
Registered address: 1st Floor, Kamaksha Komplex, Cinema Chowk, Bhojpur, Sundernagar, Mandi, Himachal Pradesh – 175002
Website: https://bombayjewelleryhp.in
Email: vikasgupta@bombayjewelleryhp.in
Phone/WhatsApp: +91 78278 00726
For formal escalation:
Grievance Officer: Mrs. Minkal Gupta
Email: minkalg04@gmail.com
Phone: +91 90150 00814