Thank you for visiting Bombay Jewellery.
For product questions, order assistance, delivery support, cancellations, returns, refunds, guarantees, exchanges or complaints, please use the relevant contact information below.
1. Legal Business Information
Legal business name: Bombay Jewellery and Cosmetics
Customer-facing brand: Bombay Jewellery
Proprietor: Mr. Vikas Gupta
Legal structure: Proprietorship
GSTIN: 02DJAPG5753C1ZT
Website: https://bombayjewelleryhp.in
2. Registered and Store Address
Bombay Jewellery and Cosmetics
1st Floor, Kamaksha Komplex
Cinema Chowk, Bhojpur
Sundernagar, Mandi
Himachal Pradesh – 175002
India
Customers planning to visit the store should contact us beforehand to confirm opening hours and product availability.
3. Customer-Care Contact
Email: vikasgupta@bombayjewelleryhp.in
Phone: +91 78278 00726
WhatsApp: +91 78278 00726
Customer care can assist with:
- Product information;
- Materials and finishes;
- Size selection;
- Product availability;
- Order placement;
- Payment confirmation;
- COD verification;
- Order status;
- Shipping and tracking;
- Delivery problems;
- Cancellation requests;
- Return procedures;
- Replacement requests;
- Refund status;
- Seven-Day Product Guarantee; and
- Lifetime 50% Exchange enquiries.
4. Information to Include With Your Request
To help us respond efficiently, please provide:
- Full name;
- Order number;
- Invoice number, where available;
- Registered phone number;
- Registered email address;
- Product name;
- Brief description of the request; and
- Relevant photographs, videos or transaction details.
Do not send unnecessary sensitive or financial information.
5. Order and Delivery Support
For an order-status or delivery enquiry, please provide:
- Order number;
- Tracking number;
- Recipient name;
- Registered phone number;
- Delivery PIN code; and
- Description of the delivery issue.
If tracking shows “Delivered” but the parcel was not received, contact us as soon as possible—preferably within 24 hours—so that a courier investigation can be initiated.
6. Return, Replacement and Refund Support
An eligible return request must ordinarily be submitted within 48 hours after delivery.
A request may be considered for:
- Product damaged during transit;
- Manufacturing defect;
- Incorrect product;
- Missing product or component;
- Product materially different from its listing;
- Incorrect size supplied by us; or
- An eligible customer-selected size issue.
Include:
- Order and invoice details;
- Clear photographs;
- Shipping-label photograph;
- Continuous unboxing video, where available; and
- Preferred resolution.
Please review the complete Return, Exchange and Refund Policy before submitting a request.
7. Cancellation Support
An order may be cancelled only before dispatch.
A cancellation request should include:
- Customer name;
- Order number;
- Product to be cancelled;
- Registered contact details; and
- Reason for cancellation.
Submitting a request does not automatically cancel the order. Cancellation is complete only after confirmation from Bombay Jewellery and Cosmetics.
Customized products may become non-cancellable after customization work begins.
8. Seven-Day Product Guarantee Support
The Seven-Day Product Guarantee applies only to products expressly marked “Guaranteed” on the product page or legal invoice.
A claim should include:
- Invoice or readable copy;
- Order details;
- Delivery date;
- Clear photographs or video;
- Description of the defect; and
- Date on which the defect was discovered.
The guarantee is subject to inspection and its published conditions.
9. Lifetime 50% Exchange Support
The Lifetime 50% Exchange Programme applies only to products expressly marked eligible.
An exchange request should include:
- Original invoice or readable photograph/digital copy;
- Product photographs;
- Product name and category;
- Original purchase details;
- Description of present condition; and
- Preferred new product, where selected.
Final eligibility and value are confirmed only after physical inspection.
The exchange value equals 50% of the original taxable product value after excluding GST, subject to the complete Lifetime 50% Exchange Policy.
10. Privacy Contact
For questions or requests relating to personal information, contact:
Privacy contact: Mr. Vikas Gupta
Email: vikasgupta@bombayjewelleryhp.in
Phone/WhatsApp: +91 78278 00726
Postal address: 1st Floor, Kamaksha Komplex, Cinema Chowk, Bhojpur, Sundernagar, Mandi, Himachal Pradesh – 175002
Privacy requests may concern:
- Access to eligible personal information;
- Correction or updating;
- Account deletion;
- Erasure of eligible information;
- Withdrawal of consent;
- Marketing opt-out;
- Suspected unauthorized use; or
- A suspected personal-data breach.
We may request reasonable information to verify the requester’s identity.
11. Marketing Opt-Out
Promotional WhatsApp messages, SMS and emails are sent only where the customer has opted in or provided valid consent.
To stop promotional communications:
- Use an unsubscribe facility;
- Reply with an opt-out request;
- Contact customer care; or
- Email vikasgupta@bombayjewelleryhp.in.
Opting out of marketing will not stop essential order, payment, delivery, refund or customer-service communications.
12. Formal Grievance Escalation
If an issue is not resolved through regular customer care, it may be escalated to:
Grievance Officer: Mrs. Minkal Gupta
Email: minkalg04@gmail.com
Phone: +91 90150 00814
Postal address: 1st Floor, Kamaksha Komplex, Cinema Chowk, Bhojpur, Sundernagar, Mandi, Himachal Pradesh – 175002
The formal grievance should include:
- Customer’s full name;
- Order and invoice details;
- Previous communications;
- Clear description of the unresolved issue;
- Relevant supporting evidence; and
- Requested resolution.
We aim to acknowledge a formal grievance within 48 hours and resolve it within one month, subject to the nature and complexity of the matter.
13. Payment and Refund Safety
Bombay Jewellery and Cosmetics will never require your:
- OTP;
- UPI PIN;
- ATM PIN;
- Card PIN;
- CVV;
- Internet-banking password; or
- Complete card credentials
to confirm an order, arrange delivery or process a refund.
Do not share these credentials with anyone claiming to represent Bombay Jewellery, Razorpay or a courier.
Report suspicious communications promptly.
14. Official Communication
Customers should verify that communications use the contact details displayed on this page.
We are not responsible for fraudulent accounts, numbers, websites or social-media profiles falsely claiming to represent Bombay Jewellery, except to the extent responsibility cannot legally be excluded.
Customers should contact us directly if they are uncertain about a communication or payment request.
15. Social-Media Communications
Information provided through social media or WhatsApp is for customer convenience.
A social-media message does not automatically constitute:
- Order acceptance;
- Cancellation confirmation;
- Return approval;
- Refund approval;
- Guarantee approval; or
- Lifetime exchange approval.
An approval is valid only when expressly confirmed by an authorized representative after the applicable checks.
16. External Consumer Support
If a complaint remains unresolved, a customer may approach the National Consumer Helpline or another competent consumer authority.
National Consumer Helpline:
Website: https://consumerhelpline.gov.in
Telephone: 1915
WhatsApp: +91 88000 01915
Operating hours: 8:00 AM–8:00 PM
Using our internal complaint process does not remove or limit a statutory consumer right.
17. Governing Law and Jurisdiction
Customer transactions and website policies are governed by applicable Indian law.
Subject to any Consumer Commission, court, regulator or authority having mandatory jurisdiction, disputes will be subject to competent courts at Sundernagar, Himachal Pradesh.
Nothing in this clause prevents a consumer from approaching an authority having jurisdiction under applicable consumer-protection law.
18. Contact Summary
| Purpose | Contact |
|---|---|
| Customer care | vikasgupta@bombayjewelleryhp.in |
| Phone and WhatsApp | +91 78278 00726 |
| Privacy requests | vikasgupta@bombayjewelleryhp.in |
| Grievance Officer | Mrs. Minkal Gupta |
| Grievance email | minkalg04@gmail.com |
| Grievance phone | +91 90150 00814 |
| Website | https://bombayjewelleryhp.in |
| Store address | 1st Floor, Kamaksha Komplex, Cinema Chowk, Bhojpur, Sundernagar, Mandi, Himachal Pradesh – 175002 |