Cancellation Policy

This Cancellation Policy explains when and how an order placed through https://bombayjewelleryhp.in may be cancelled.

This Policy applies only to orders purchased directly from Bombay Jewellery and Cosmetics. Products ordered through another marketplace, reseller or third-party seller are subject to that seller’s cancellation policy.

1. Cancellation Before Dispatch

A customer may request cancellation only before the order has been dispatched.

The request must be submitted as quickly as possible through:

Email: vikasgupta@bombayjewelleryhp.in
Phone/WhatsApp: +91 78278 00726

The request should include:

  • Customer’s full name;
  • Order number;
  • Registered phone number or email;
  • Product to be cancelled;
  • Reason for cancellation; and
  • Payment reference, where applicable.

Submitting a request does not automatically cancel the order. Cancellation is confirmed only when Bombay Jewellery and Cosmetics expressly accepts the request.

2. Meaning of Dispatch

An order may be considered dispatched when:

  • It has been handed to the courier;
  • A courier manifest has been finalized;
  • Tracking information has been generated and shipment processing can no longer reasonably be stopped; or
  • The parcel has otherwise entered the delivery network.

The customer may contact us to check the order’s current status.

3. Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled under this Cancellation Policy.

A customer should not refuse a dispatched parcel merely because a cancellation request was not accepted.

After delivery, an eligible problem may be handled under the Return, Exchange and Refund Policy.

Eligible post-delivery reasons are limited to matters such as:

  • Product damaged during transit;
  • Manufacturing defect;
  • Incorrect product;
  • Missing product or principal component;
  • Product materially different from its listing;
  • Incorrect size supplied by us; or
  • An eligible customer-selected size issue.

A change of mind or dislike of the product is not an accepted return reason.

4. Cancellation of Prepaid Orders

If an eligible prepaid order is cancelled before dispatch, the approved refund will be issued to the original payment method.

The refund will ordinarily include:

  • Product amount paid;
  • GST included in the cancelled product price; and
  • Any other refundable amount actually paid for the cancelled item.

No amount will be refunded that was not actually paid by the customer.

5. No Payment-Gateway Deduction

We will not deduct Razorpay or other payment-gateway processing charges from an eligible pre-dispatch cancellation refund.

No undisclosed cancellation penalty will be imposed.

This does not prevent deduction of a separately disclosed and lawfully incurred charge where the customer requests a service that has already been completed, provided the deduction is clearly explained and permitted by law.

6. Refund Processing Time

An approved cancellation refund will ordinarily be initiated within 5–7 business days after cancellation is confirmed.

The refund will be issued to the original payment method wherever technically possible.

After initiation, Razorpay, the issuing bank, UPI provider or card network may require additional time to credit the amount.

Bombay Jewellery and Cosmetics does not control an independent payment provider’s settlement time.

7. Cash-on-Delivery Cancellation

A COD order may be cancelled before dispatch, subject to confirmation from Bombay Jewellery and Cosmetics.

Because product payment has ordinarily not been collected before delivery, no product refund will arise from an approved COD cancellation.

The customer should contact us before dispatch if the order is no longer required. The customer should not wait for delivery and then refuse the parcel.

8. COD Verification

We may verify a COD order through:

  • Telephone;
  • SMS;
  • Email;
  • WhatsApp; or
  • Another reasonable contact method.

A COD order may be held or cancelled if:

  • The customer cannot be contacted;
  • The phone number or address is incorrect;
  • The order appears duplicate or suspicious;
  • The PIN code is not serviceable;
  • The customer has repeatedly refused previous COD orders; or
  • The courier cannot provide COD service.

9. Refused COD Orders

Refusing a dispatched COD parcel is not considered a valid pre-dispatch cancellation.

If the customer refuses delivery or causes delivery to fail, the shipment may be returned to us as Return to Origin.

Before the order is sent again, the customer may be required to pay:

  • Original COD charges;
  • Courier return-to-origin charges;
  • New shipping or re-delivery charges; and
  • Full product value in advance.

The exact amount will be communicated before re-dispatch.

Free standard shipping does not apply to customer-caused re-shipment.

10. Failed Delivery

A customer may be responsible for failed delivery where:

  • The customer refuses the parcel;
  • The recipient remains unavailable;
  • Courier calls are repeatedly unanswered;
  • The address is incomplete or incorrect;
  • The COD amount is unavailable;
  • Required delivery verification is not provided; or
  • Delivery fails for another customer-caused reason.

Repeated failed deliveries may result in:

  • COD being disabled;
  • Advance verification;
  • Prepaid payment being required; or
  • Future orders being declined where reasonably justified.

11. Customized and Personalized Products

Customized or personalized products cannot ordinarily be cancelled after customization, production, sourcing, alteration or preparation has begun.

Customized products may include jewellery created or modified according to the customer’s:

  • Name;
  • Initials;
  • Size;
  • Measurement;
  • Length;
  • Colour;
  • Design;
  • Combination; or
  • Special instructions.

A cancellation request received before customization begins may be considered, but it is not approved until confirmed by us.

12. Cancellation of Customized Orders by Us

We may cancel a customized order where:

  • The requested design cannot reasonably be produced;
  • Necessary materials are unavailable;
  • The customer does not provide required details;
  • Approval is not received within a reasonable time;
  • The request infringes another person’s rights;
  • The customization is unlawful; or
  • Fulfilment becomes operationally impossible.

If we cancel a prepaid customized order before supplying it, the eligible amount will be refunded to the original payment method.

13. Partial Cancellation

A customer may request cancellation of one or more products from a multi-product order before dispatch.

Partial cancellation depends on:

  • Dispatch status;
  • Packing status;
  • Product customization;
  • Promotional conditions;
  • Technical ability to modify the order; and
  • Operational feasibility.

If the request is approved, the eligible refund will apply only to the cancelled product or products.

14. Bundles and Promotional Offers

If cancellation of a product causes the remaining order to no longer satisfy a promotional condition, the order may be recalculated.

This may apply to:

  • Bundle discounts;
  • Buy-one-get-one offers;
  • Coupon codes;
  • Minimum-order discounts;
  • Complimentary gifts;
  • Category offers; or
  • Other promotional benefits.

Before processing the partial cancellation, we may:

  • Remove the affected promotional benefit;
  • Recalculate the remaining products;
  • Adjust the eligible refund; or
  • Ask whether the customer wants to cancel the complete eligible order.

Any adjustment will be communicated transparently.

15. Sale, Discounted and Clearance Products

A sale, discounted or clearance product may be cancelled before dispatch unless:

  • It is expressly marked non-cancellable;
  • It has been customized and work has begun;
  • Dispatch processing can no longer be stopped; or
  • Another clearly disclosed restriction applies.

After delivery, such products are generally non-returnable except where they are damaged, defective, incorrectly supplied, materially misdescribed or subject to a mandatory remedy.

16. Duplicate Orders

If the customer accidentally places a duplicate order, they should contact us immediately.

We may cancel the duplicate order if it has not been dispatched.

If both orders have already been dispatched, the normal post-dispatch conditions will apply.

17. Order Modification

Requests to change the following are not automatically treated as cancellation:

  • Product;
  • Size;
  • Colour;
  • Quantity;
  • Customization;
  • Delivery address; or
  • Payment method.

A modification may be accepted only before dispatch and remains subject to:

  • Product availability;
  • Price difference;
  • Payment confirmation;
  • Customization status;
  • Courier processing; and
  • Operational feasibility.

If modification is not possible, the customer may request cancellation before dispatch and place a new order.

18. Address Changes

An address change must be requested before dispatch.

The change is effective only after we confirm it.

After dispatch, an address change may be unavailable or may require:

  • Courier approval;
  • Shipment recall;
  • Return to origin;
  • Re-dispatch; and
  • Payment of applicable charges.

A post-dispatch address issue is not treated as a valid pre-dispatch cancellation.

19. Cancellation by Bombay Jewellery and Cosmetics

We may cancel all or part of an order where reasonably necessary, including where:

  • The product is unavailable;
  • A stock discrepancy occurs;
  • The delivery address is unserviceable;
  • Payment fails or cannot be verified;
  • COD verification is unsuccessful;
  • Customer information is incomplete;
  • An obvious pricing or technical error occurs;
  • The order appears fraudulent or unauthorized;
  • The customer requests an unlawful customization;
  • Delivery becomes impossible;
  • A force-majeure event prevents fulfilment; or
  • Fulfilling the order would violate applicable law.

We will endeavour to inform the customer using the contact details supplied with the order.

20. Refund When We Cancel

If we cancel a prepaid order, the eligible amount paid for the cancelled portion will be refunded to the original payment method.

No cancellation penalty or payment-gateway processing charge will be deducted where cancellation is initiated by us.

The refund will ordinarily be initiated within 5–7 business days after cancellation is confirmed.

21. Pricing or Technical Errors

If an obvious pricing, inventory, discount or technical error affects an order, we may contact the customer before fulfilment and offer the option to:

  • Continue at the correct disclosed price;
  • Select another product; or
  • Cancel the affected item and receive an eligible refund.

The customer will not be required to accept an undisclosed price or materially different product.

This clause will not be used to cancel a transaction unfairly.

22. Cancellation Confirmation

Cancellation is complete only after the customer receives confirmation from Bombay Jewellery and Cosmetics.

Confirmation may be provided through:

  • Email;
  • WhatsApp;
  • SMS;
  • Telephone;
  • Customer account; or
  • Website order status.

A cancellation message sent by the customer without our confirmation does not establish that the order was successfully cancelled before dispatch.

23. Refund Security

To identify the transaction, we may request limited order or payment information.

We will never require the customer’s:

  • OTP;
  • UPI PIN;
  • ATM PIN;
  • Card PIN;
  • CVV;
  • Internet-banking password; or
  • Complete card credentials

to process a cancellation refund.

Customers should report suspicious refund communications immediately.

24. Force Majeure

We may suspend or cancel an order where fulfilment is prevented by circumstances outside reasonable control, including:

  • Natural disaster;
  • Flood, landslide or severe weather;
  • Fire;
  • Epidemic;
  • Government restriction;
  • Strike;
  • Civil disturbance;
  • Transport interruption;
  • Courier-network failure;
  • Power failure; or
  • Internet disruption.

If fulfilment becomes impossible, an eligible prepaid amount will be refunded to the original payment method.

25. Consumer Rights

Nothing in this Policy excludes, limits or replaces a consumer right or remedy that cannot legally be excluded under Indian law.

A cancellation restriction does not remove our responsibility for a product that is defective, incorrectly supplied, falsely described, materially different from its listing or otherwise subject to a mandatory remedy.

26. Policy Changes

We may update this Policy to reflect operational, payment, courier, legal or regulatory changes.

The revised version will be published with an updated date. Changes will apply prospectively and will not unfairly affect a cancellation already approved.

27. Contact Details

For cancellation assistance, contact:

Bombay Jewellery and Cosmetics
Brand: Bombay Jewellery
Proprietor: Mr. Vikas Gupta
GSTIN: 02DJAPG5753C1ZT
Registered address: 1st Floor, Kamaksha Komplex, Cinema Chowk, Bhojpur, Sundernagar, Mandi, Himachal Pradesh – 175002
Website: https://bombayjewelleryhp.in
Email: vikasgupta@bombayjewelleryhp.in
Phone/WhatsApp: +91 78278 00726

For formal escalation:

Grievance Officer: Mrs. Minkal Gupta
Email: minkalg04@gmail.com
Phone: +91 90150 00814

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